FAQ
Delivery
Pro-Lineup offers two delivery options for our customers. For all orders containing 10 kits or more postage is fee and sent by EMS which takes 3-5 working days to the vast majority of destinations in the world. For all orders containing less than 10 kits postage is free however items are sent standard international recorded delivery which takes 2-4 weeks to most destinations.
If you have any questions regarding postage you will find the Contact us link is at the bottom of every page. Alternatively you could fill out the form provided with your questions and then submit it.
When you place an order with Pro-Lineup, we will send you an email confirmation. You will receive a link and tracking number in the email. You can use these to track your order. If you have any problems tracking your order, do let us know and we will be glad to help you out.
Do not hesitate to contact us should you need any assistance at all.
Orders shipped with EMS takes 3-5 working days, orders shipped with standard international recorded delivery takes 2-4 weeks.
Please note that all orders need signing for.
Buyer Protection & Returns
Pro-Lineup guarantee to refund your money in full if you don't receive any order that you place with us. Alternatively, you could opt to have your order re-sent to you at our cost. We also rectify the order if there are any issues on our behalf.
These are our Buyer Protections Policies that are in place to protect our customers.
At Pro-Lineup all orders are custom made for each team therefore we can not accept returns if there is not an issue with the order.
Payment
At the check out you will have the option to pay by Paypal, Debit Card or the Credit Card of you're choice. The method you choose will send you a notification to you're email address to confirm you're payment from Pro-Lineup.
Feel free contact us for more information about the Payment option. You will find the Contact us link is at the bottom of every page. Alternatively you could fill out the form provided us with your questions and then submit it.